All staff at reception were very unhelpful. I arrived the hotel at 9:00am and came back again to check-in at 13:00. The staff arrange a room at 7 floor (lift could not assess) to me and claimed the hotel was full. But that's not true. Other people check-in later were arranged to better room, at least the rooms could be assessed by the lift . Also, when I asked about the travel information about London, the staff was not helpful. These were the worst experience in my trip in UK. For the room, it's very basic and old. Don't try to keep lagguage at there, the lagguage would be placed at the corridor at ground floor only without any security measures.